Shipping policy
Shipment processing times
We attempt to process and despatch orders on the same or next day as they are placed (excluding weekends and holidays), however this is not always possible. Please note that during high-volume periods, processing time may take longer than usual.
Delivery
All deliveries are by Royal Mail Tracked 24 or, for some larger orders, by an applicable courier.
Products are delivered to the address provided by you and in the manner outlined in the order summary.
Upon delivery, please check the content and report any issues promptly using the contact details provided in this document. If the parcel appears visibly damaged, you may refuse to accept it.
Goods are only delivered to the United Kingdom.
Estimated delivery times are outlined on our website or during the purchasing process.
Failed delivery
We are not liable for delivery errors due to incorrect or incomplete information provided by you during the purchasing process nor for any damage or delays after delivery to a carrier organized by you and not offered or recommended by us.
Unless otherwise agreed, each delivery after the initial one, due to an incorrect address or other customer error will be at your expense.
Tracking orders
If applicable, once your order has been shipped, you will receive an email with a tracking number. You can track your order using the tracking number on the carrier’s website.